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Section 21 of the Employment Rights Act 2025 makes employers liable for harassment of their staff by anyone who isn’t an employee. Customers, clients, patients and their relatives, parents at the school gate, suppliers. The man who’s been on hold for forty minutes and is taking it out on your call handler. It covers every form of harassment under the Equality Act, sexual and otherwise.
The only way out is to show the employer took all reasonable steps to prevent it. In advance.
Think about how these cases will actually run.
In an ordinary harassment claim, half the hearing is a fight about whether the harassment happened. In a third-party case you’re not likely to be calling the drunk stranger from table nine as a witness, so the harassment is barely in dispute and the whole trial becomes an audit of the employer’s paperwork.
Was there a risk assessment that dealt with third parties specifically? Did the policy name third-party harassment and say what happens next? When was the training, and did it cover customers at all? Who owns this at board level?
If the answer to any of those is a shrug, the case is lost before the first witness enters the box.
The post-incident trap.
Here’s the part that catches employers out. Every improvement made after an incident is evidence of what was reasonably available before it. Panic buttons installed, policy rewritten, managers retrained within a month of the complaint? Then those steps were reasonable all along, and the employer hadn’t taken them.
The only way to win is to take the steps now, before the incident. Doing it afterwards is precisely how you lose. And since 30 October, every day without these steps is a day of exposure.
And the tribunal isn’t the only enforcer.
The Equality and Human Rights Commission can investigate, demand action plans and tie an employer into a binding agreement without a single employee bringing a claim. Ask McDonald’s, which has spent three years under EHRC monitoring without one tribunal judgment in sight. And the BBC and Harrods can tell you what the reputational cost looks like.
Add a 25% uplift on uncapped compensation where the preventative duty is breached, whistleblowing protection for anyone who reports sexual harassment, and training that case law says can go ‘stale’ within two years.
Every employer in the country needs to hear this, and most haven’t. Somebody has to tell them.
If you’re an employment solicitor, this is the client seminar of the year. Every HR director on your list needs it, and the follow-up work (policy reviews, risk assessments, training, audits) flows straight from it.
HR consultants: same seminar, sold to your own client base, plus the materials to do the compliance work yourself afterwards.
And if you’re in-house, your organisation has to be able to prove it ran this training. The pack is the training, and the documents are the proof.
The snag is the same for all of you. Writing it properly takes days you don’t have, and getting the law wrong in front of an audience is worse than not doing it at all.
So I’ve done it for you.
I’m Daniel Barnett. I’ve been an employment law barrister for over thirty years, I present the Employment Law Matters podcast, and solicitors and HR professionals across the UK have been delivering my seminar packs since the early 2000s. This is the 2026 edition of the Harassment Pack, rewritten from scratch for the new law. It took over 40 hours to research and write, and I’m a perfectionist.
Run it as a half-day client seminar, in your offices, at a venue or over Zoom. Brand the handout. Use the marketing kit (Bonus 10) to fill the room. Then convert the audience into the follow-up work. One instruction pays for the pack several times over.
Sell the seminar to clients and prospects, then deliver the compliance work with the policies, risk assessments and templates in the bonuses. Give away the one-hour workforce training script (Bonus 1) as the reason to book you.
Train your managers with the main script. Train your workforce with Bonus 1. Run the risk assessments, adopt the policies and diarise the annual review. Twelve months later you have the evidence file that wins these cases, generated almost without noticing.
Done properly, a seminar on this subject takes at least eight hours of research and writing. The same again for a handout. Three or four hours for slides. Then the policies, the two risk assessments, the manager guide, the templates, the sector research.
Call it three to four days (it took me about 40 hours, but I was doing to sell to you so it has to be right). If you bill at £350 an hour, that’s north of £8,000 in lost fee-earning. If you’re in-house, it’s a week you were going to spend on something else.
The pack costs £800 + VAT. You can be presenting it next week.
A complete, word-for-word script of around 10,000 words, written to be read aloud. Delivered in full, it fills a three-hour session with two breaks. Cut it down and it works as a ninety-minute briefing or a one-hour lunchtime talk. It’s a Word document, so you can edit it, split delivery between colleagues or print it onto cards.
It’s in three parts.
Part 1: The law of harassment. What harassment means under the Equality Act, the three-stage legal test, where banter crosses the line (Munchkins, Evans v Xactly), the special status of sexual harassment, vicarious liability and the ‘course of employment”’(Christmas parties and WhatsApp groups included), the 2026 Vento bands and the awards that run into millions.
Part 2: Third-party harassment and the preventative duty. How we got here, from Bernard Manning to the Employment Rights Act 2025. The new sections of the Equality Act, read in full. What ‘all reasonable steps’ means after fifty years of case law, through the three cases that matter: Canniffe, Allay (stale training), and Campbell (the rare employer win, and what it took). The EHRC’s powers. A ten-point audit the audience can score themselves against. And the hardest scenario of all: what to do when the harasser is your biggest client.
Part 3: Beyond harassment. Why the same ‘all reasonable steps’ defence helps with every discrimination claim across all nine protected characteristics. A tour of direct and indirect discrimination, victimisation and the disability claims. Personal liability for individuals (the one sentence that changes behaviour in a training room). The six areas where managers get caught out right now: menopause, neurodiversity, the belief wars after Higgs v Farmor’s School, pregnancy and flexible working, age, and banter. A four-layer compliance blueprint and a month-by-month compliance calendar.
Three case studies run through the day, each with a set of questions and model answers. Use them as discussion, as breakout exercises, or as the bit where the audience realises their own organisation is Vista Café.
Some audiences expect a law firm seminar to look like a law firm seminar. Others have sat through enough of those. So you get both.
The traditional deck. Clean, professional, text on the slide, the kind of deck a City firm would put in front of clients. Safe for any boardroom.
The Daniel Barnett deck. Very few words per slide, set against large full-bleed images. The style I use on my own tours. It keeps the room looking at you rather than reading ahead.
Both follow the script slide for slide. Both are editable PowerPoint files, so you can add your logo and drop in your own war stories.
The seminar explains the law. The bonuses are the documents an employer needs to comply with it. Give them to clients, charge for them, or use them in your own organisation.
The main script is for HR professionals and managers. This one is for everybody else. A 4,000-word interactive session for employees, with quizzes and case studies, explaining equality, discrimination and harassment in plain English and setting out what the organisation expects of them. Solicitors and consultants: deliver it for a fee, or give it to clients as the reason to come to your seminar. In-house HR: this is the all-staff training the ‘all reasonable steps’ standard requires, and the delivery notes tell you exactly what records to keep.
Updated for 2026. Covers third-party harassment and tells an employee who to go to and what happens next, which is what a tribunal wants to see. Yours to adapt, brand and give away.
New for 2026. Most employers bolt a line about sexual harassment onto a general policy. The EHRC’s guidance wants it dealt with specifically, and this dedicated policy does that: the definition, the standards of behaviour, the complaints process and the organisation’s commitment under the preventative duty. Sits alongside Bonus 2.
What a manager does in the first conversation, how to record it, when to escalate and what never to say. A short checklist that doubles as evidence that managers were trained. Give it to every line manager in the building.
The document that turns a one-off training session into a programme. Completed by HR once a year and shared with the board, it reviews policies, training dates, incident logs and third-party measures, and flags anything that needs action. A named senior owner with review dates in the diary is itself one of the steps a tribunal looks for, and this is the paper that proves it.
The EHRC says an employer is unlikely to comply with the preventative duty without a risk assessment. This is the template: risk areas, history of incidents, level of risk, current measures, further measures and a review date. Keep every completed version. They are the evidence.
New for 2026, and the one most employers will be missing. Maps every category of third party your staff meet (customers, patients, parents, suppliers, callers), which roles meet them, where, how often, alone or accompanied, with or without alcohol. Then it works through the controls. A risk assessment that’s silent on third parties fails at the first hurdle, and almost every risk assessment written before 2026 is silent on them.
The outward-facing steps, ready to use. Premises and waiting-room notices. Call-queue and webchat scripts. Booking confirmation footers. Email signature lines. Contract clauses for customers, suppliers and venue hire. Warning letters and barring letters. Cheap, quick, and each one a dated step towards the standard. Their absence is Exhibit A against you.
A tribunal measures an employer against its actual workplace, not an average one. This addendum gives you four to six minutes of spoken script for each of fifteen sectors, from hospitality, retail and healthcare to financial services, schools, construction and charities, each with the statistics, regulatory hooks and sector-specific steps a tribunal would expect that employer to have thought about. Slot the relevant one into Part 2 and the room will think you wrote the talk for them. Over 6,000 words of material you would never have time to research yourself.
For anyone putting this talk in front of clients. A four-email sequence to fill the room (announcement, substance, nudge, follow-up with the three things to do this month). Three LinkedIn posts. Short and long invitation copy for event platforms. Replace the square brackets, adjust to your tone, send.
Nicola Quinlan, Quinlans Solicitors Ltd
"The Harassment pack has been incredibly valuable - clear, concise, and jargon-free. I quickly prepared a comprehensive one-hour client talk, saving me at least a full day of preparation. The content was simple to edit and customise - highly recommended!"
Emma Dent, Integrated Resources
"The Harassment pack has been a significant time-saver for me. I promised my clients a risk assessment and staff training ahead of the new law in October, and I had planned a full day of unbillable work to produce the materials. I’m now in a position to roll these out without giving up a day’s billing. Plus, I feel more confident in this material than I would have had I drafted it myself."
Jason Mannix, The Brighton Pier Group plc
"The Harassment Pack is a game-changer. It provides everything I need to ensure my business stays compliant and safe. The risk assessment is an incredibly useful resource, and I was able to turn the training slides into a video, making it easy for all my managers and their teams to receive the necessary training."
Liz Burley, Burley Law Limited
"It was a no-brainer for me to make this investment. I couldn’t possibly create anything like this - it is worth every penny."
Joanna Brewer, Lidl GB
"Another great toolkit from Daniel. It’s so practical - he knows exactly what we need!"
Pamela Bourne, Scapes Group Ltd
"The training pack looks amazing, love that all the powerpoint slides are ready for use, can’t wait to roll it out across the company! The harassment & bullying policy has saved me a huge amount of time, took minutes to personalise it for use in our company. Buying this Anti-Harassment pack has saved us so much time and energy, definitely worth every penny!"
Claire Lawton, Acorn Support
"I invested in the anti-harassment pack from Daniel Barnett as a way of that we were guiding our clients well with their ongoing commitment to avoiding harassment and the focus on the new legislation. As a small business I always ensure that any investment we make is going to be worthwhile. The pack that we purchased is without doubt a fantastic investment. Worth every penny."

You will like this pack. If you don’t, or if it doesn’t pay for itself many times over, email us any time within twelve months and we’ll refund you in full. No questions, no reasons, no forms. I’d rather you had your money back than felt you’d wasted it.
+ VAT
The full script, both slide decks, the delegate handout and all ten bonuses. Instant download. Use it as many times as you like, for as long as you like.
HR Inner Circle members pay £300 + VAT.
Tara Warner-Parker
Warner Consultancy Limited
You pay half: £400 + VAT, or £150 + VAT for HR Inner Circle members. Email Marla for your upgrade code.
I’m a solicitor. Is this aimed at me or at HR?
Both. It’s one pack. The main script is pitched at HR professionals and senior managers, which is your target audience to sit in your seminar. Bonus 10 is written for solicitors’ firms selling the seminar. Bonus 1 is the workforce training your clients will ask you for afterwards.
I’m in-house HR. Do I really need a three-hour script?
You need the content, not the three hours. Cut it to a ninety-minute manager briefing, use Bonus 1 for the all-staff session, and keep the full script as your reference. The point for an in-house team is the evidence trail: the policies, the two risk assessments, the annual review and the training records.
How long is the seminar?
Around 10,000 words, written for three hours with two breaks. It cuts down comfortably to ninety minutes or an hour.
Is it up to date for the Employment Rights Act 2025?
Yes. It’s written around the changes that took effect on 30 October 2026: third-party harassment liability and the ‘all reasonable steps’ standard for preventing sexual harassment. It also flags what’s coming in 2027 on confidentiality clauses. If the law changes materially in the year after you buy, I’ll tell you.
What can I do with the materials?
Deliver the seminar as often as you like, to whomever you like, in person or online. Brand the handout and slides. Give the policies, risk assessments and templates to clients, or charge for them. The only thing you can’t do is resell the pack itself as a pack, or make it available free of charge on your website.
Can I deliver it over Zoom?
Yes. Both slide decks work on screen, and the case studies work as breakout rooms.
I bought the 2024 pack. Why should I buy again?
Because the law has changed and the 2024 materials are now wrong on the central point. The 2024 script predates third-party liability, the ‘all’ in ‘all reasonable steps’, the 2025 and 2026 case law and the new Vento bands. The 2026 edition is a rewrite, not an update, with four new bonuses (the sexual harassment policy, the third-party risk assessment, the communications templates and the sector addendum). And you get it at half price – contact Marla for your upgrade code.
Do you offer discounts for small organisations?
No. It’s £800+VAT for a product that would cost several thousand pounds to commission. HR Inner Circle members get the member rate of £300+VAT.
Can I be invoiced?
Yes. Email megan.mcdonald@emplawservices.co.uk and we’ll sort it.
What’s the guarantee?
Twelve months, full refund, no reasons needed.
Who do I contact with questions?
Megan McDonald: megan.mcdonald@emplawservices.co.uk or 0333 090 9282.
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